Warranty

The warranty shall cover a period of 3 to 10 years, depending on the construction of the outlet shell (detailed below) and from the date of purchase of the product. This warranty only covers manufacturing defects in workmanship and materials, but does not cover repairs resulting from carrier damage, misuse or neglect of the product unauthorized alteration, normal wear and tear, or repairs beyond the period of warranty.

Parts that will be covered under this warranty are:

  • Trolley
  • Wheel
  • Zipper head / puller (excluding the main zipper)
  • Lock
  • Top and side handles
     

Please send the product to any outlets under Airways or Universal Traveller or head office for warranty service. Please refer to our Store Locator for locations or contact us at 1700 81 9900.

Improper or incorrectly performed maintenance or repairs made by any unauthorized party will void this warranty. If the product is damaged by public carriers (i.e. airlines, buses, etc), we recommend you to file a claim directly to the carrier.

Customers are fully responsible for all costs of transporting the product to any outlets under Airways or Universal Traveller including, but not limited to, the cost of packing, shipping and applicable taxes. The duly completed warranty registration card will be needed for the warranty service. The duly completed warranty registration card will be needed for the warranty service. The service center will determine whether the problem is covered by the company's warranty. If the warranty applies, customers will be notified and any costs of reparation or replacement will be bourne by Airways/Universal Traveller.

ABS - 3 Years warranty on shell crack. Models:

  • ATH7906 - Starla
  • ATH7907 - Pacifica
  • ATH7908 - Horizon

ABS + PC - 5 years warranty on shell crack. Models:

  • ATH8925 - Linear
  • ATH8929 - Zip-C
  • ATH8930 - Rhombus
  • ATH8937 - Chevron

PP, PC & PET - 10 Years warranty on shell crack. Models:

  • ATH7916 - Atlas
  • ATY8906 - Helium
  • ATH8926 - Zoom
  • ATH8927 - Powerlite
  • ATH9906 - Evo
  • ATH9911 - Prolite
  • ATH9912 - Ultron
  • ATH9916 - Loop